Emirates offers tablet loan service for US-bound passengers

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Emirates has introduced another service to mitigate the inconvenience of the recent ban on electronic devices on board US-bound flights: First and Business Class passengers can now borrow tablets on board Emirates’ US-bound flights allowing them to continue working during their flight.

The new service is in response to the US Transportation Security Administration (TSA) directive which requires all passengers travelling on non-stop flights to the US from Dubai to check-in their laptops, tablets, and other personal electronic devices larger than a smart phone.

As part of this latest service, Emirates premium customers will have a Microsoft Surface tablets equipped with Microsoft Office 2016 available for loan on board. Customers can download their work on to a USB which can be brought on board and plugged into the devices to continue working seamlessly.

The service is complimentary and will be available on all non-stop flights from Dubai to Emirates’ US destinations.

For customers who prefer to stow away their personal devices and simply enjoy the award winning inflight entertainment and service on board, Emirates has introduced a laptop and tablet handling service for US-bound customers. 

This service allows customers to retain and utilise their personal devices until just before they board their US-bound flights. Passengers must then declare and hand over their laptops, tablets, and other banned electronic devices to security staff at the boarding gate, who will pack and tag each device to be stored in the aircraft hold and returned to the customer at their US destination.

Watch a video on how Emirates’ handling service works here.

To date, nearly 8000 passengers have utilised Emirates’ laptop and tablet handling service on the airline’s 112 weekly non-stop flights departing Dubai International airport to cities in the USA. 

These two new services by Emirates gives customers travelling to the US several options, such as: packing their electronic devices into their check-in baggage at their point of departure; the opportunity to use their laptops and tablet on their first leg of their journeys and during transit in Dubai, up to the moment they board their US-bound flight; and for premium customers the choice to continue working on loaned devices on board. Customers can stay connected in the air with mobile phone connectivity, in-seat telephones with SMS and email and live TV on most flights. Currently, over 85 per cent of Emirates’ fleet of passenger aircraft is equipped with Wi-Fi on board.

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