New-look Air New Zealand lounges

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Air New Zealand is part way through its four-year $100 million programme to redevelop lounges at ports across its network.

Travellers in New Zealand can take advantage of the airline’s first lounge dedicated to regional travellers out of Wellington.

The lounge offers seating for more than 100 passengers, and Air New Zealand chief marketing and customer officer Mike Tod says although it is open to all eligible customers, it was designed specifically for those travelling to regional ports.

“The lounge’s proximity to regional gates will give customers travelling on regional services more time to relax or get some work done in the lead up to their flight,” he said.

“There are a range of spaces and facilities to suit all types of travellers including business stations with power and USB connections, dining tables for groups of various sizes and quiet nooks to read or relax in.”

The lounge has self-service food buffet and drinks stations as well as barista-made coffee which customers can order direct from their smartphone or tablet through the airline’s mobile app.

With large windows offering views over the airport’s public atrium and beyond to the tarmac, the lounge is designed in the sleek style of Air New Zealand’s other recently opened lounges in Auckland, Queenstown, Hamilton, Palmerston North, Invercargill, Sydney, Brisbane and Nadi.

Air New Zealand general manager customer experience, Anita Hawthorne, says the airline is committed to improving the customer experience and is also proud to be able to offer customers flying out of Melbourne a new lounge space with 50% more seating than the previous lounge.

The airline has been investing heavily in the Australian market and promoting its services through its ‘Better Way to Fly’ campaign starring Dave the goose (voiced by Australian actor Bryan Brown).

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