Qantas and Emirates to extend partnership: What does this mean for travellers?

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Qantas and Emirates will apply to extend their cornerstone partnership for another five years, making changes to reflect customer demand, new aircraft technology and each airline’s respective network strengths.

These changes will deliver additional benefits to the eight million passengers who have travelled more than 65 billion kilometres on the combined network since 2013, increasing customer choice as well as frequent flyer earn-and-redeem opportunities.

The adjustments announced today will also deliver financial upside to both airlines, with Qantas annualised net benefit estimated at more than $80 million from FY19 onwards.

Meeting in Sydney to finalise the extension, both airlines agreed the first five years of the partnership had lived up to the promise of serving their customers better, together. Changes to the joint network are designed to reinforce this for the next five years.

Key changes

The key change will see the airlines better leveraging each other’s networks, by providing three options to Europe – via Dubai, Perth and Singapore.

Qantas will re-route its daily Sydney-London A380 service via Singapore rather than Dubai and upgrade its existing daily Melbourne-Singapore flight from an A330 to an A380. As previously announced, Qantas’ existing Melbourne-Dubai-London service will be replaced with its Dreamliner service flying Melbourne-Perth-London.

Customer demand for flights between Australia and Dubai will remain well served by the 77 weekly services that Emirates operates from five cities – Adelaide, Brisbane, Melbourne, Perth and Sydney – including seven daily A380 flights. Qantas passengers will still be able to fly on Emirates to Dubai, where they have access to over 60 onward connections on Emirates to Europe, the Middle East and Africa.

Bookings and regulatory approvals

The airlines will shortly seek re-authorisation from relevant regulators, including the Australian Competition and Consumer Commission, to continue coordination of pricing, schedules, sales and tourism marketing, under an expanded partnership.

Tickets for Qantas’ new services will be available from tomorrow.

Customers with existing bookings impacted by the changes will be reaccommodated onto the new services or will be given the option to change their flights.

Key changes in effect from March 2018:

  • The choice of three hub options between Australia and UK/Europe – Dubai, Perth and Singapore.
  • From 25 March 2018, QF 1/2 A380 service will operate Sydney – London via Singapore, replacing one of the existing Sydney – Singapore A330 services. The second Sydney – Singapore daily service will continue to be operated by an A330 aircraft.
  • From 25 March 2018, one daily Qantas Melbourne – Singapore service will be upgraded from an A330 to an A380 (QF35/36), with the second three per week service increased to a daily A330 service (QF37/38).

Key partnership stats:

  • More than eight million passengers have travelled on the joint network, travelling more than 65 billion kilometres.
  • Frequent Flyer members of both airlines have earned and used points flying on more than five million flights, travelling over 47 billion kilometres on the joint network.
  • On average more than 10,000 Emirates passengers have travelled on Qantas’ domestic and regional services within Australia each month, increasing to 20,000 during peak periods.
  • Customers can access over 2000 routes on the joint network.
  • For Emirates customers, the partnership opens up access to over 60 Australian destinations that Emirates does not serve, and for Qantas customers, it gives access to over 40 cities in Europe, the Middle East and North Africa, not served by Qantas.

Codeshare agreements:

Together Qantas and Emirates provide customers with more than 100 codeshare destinations including:

  • 33 codeshare destinations in Europe
  • 60 codeshare destinations in Australia and New Zealand
  • 14 codeshare destinations in Africa and the Middle East
  • Two codeshare destinations in Asia

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