Check-in and choose a room via the Hilton HHonors app


Hilton Worldwide today announced that its pioneering digital check-in and room selection technology is now live across more than 4300 hotels spanning 12 brands worldwide. This includes the over 20 hotels it operates in the Australasia region. Today’s official announcement in Sydney is the first launch of this technology by Hilton Worldwide in Asia Pacific, and will be followed by a rapid rollout in the next few months. A first for the hospitality industry, the scale of this digital rollout marks the largest of its kind to date across the sector.

Through their Hilton HHonors accounts, guests will be able to check-in and choose their exact room from digital floor plans or lists, on desktop, tablet, and mobile devices. They will also be able to further customise their stays through these devices by requesting upgrades or making special requests for items to be delivered to their rooms, all through their personal accounts, with the simple click of a button.

Paul Hutton, Hilton Worldwide vice president, operations, Australasia, said, “As a business, we have always prided ourselves on leading the pack – we were the first to put televisions in hotel rooms and now we are the first to let you choose your room – right down to the exact room number.”

With English language interfaces for Mobile Room Selection available in Australasia, Southeast Asia, India, and Japanese and Chinese language versions available later in 2015, Hilton Worldwide aims to enrich the travel experiences for guests of all backgrounds with a simple streamlined process:

  • Room selection: At 6 am the day before a booked stay, Hilton HHonors members can sign into their accounts via their mobile devices, tablets or computers to check-in and choose their preferred rooms through floor plan maps or lists populated from the hotel’s available inventory. Photos of rooms are also available to help with selection. This function is updated in real-time.
  • Special requests: After choosing a room, guests can further customise their stays at full-service hotels by purchasing upgrades and requesting specific amenities to be delivered to their rooms before arrival.
  • Room key: By the end of 2016 the majority of hotel rooms will be equipped with the technology for doors to be unlocked with guests’ smartphones, enabling them to go straight to their rooms upon arrival.
  • Check-out: Guests can bypass the front desk upon departure as the bill will be automatically sent to their email address.

To experience the new digital check-in and room selection functionality, simply download the Hilton HHonors app here and join the free Hilton HHonors guest-loyalty programme.

24 March 2015 

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