The second group of Etihad Airways Butlers has completed the intensive Savoy Butler Academy training programme in the UK. The course was conducted by the London School of Hospitality and Tourism at the University of West London, in conjunction with the legendary Savoy Hotel.
The Abu Dhabi-based team of 12 men and women, who have all worked as food and beverage managers on board Etihad Airways’ long-haul fleet, graduated this week at a ceremony held in Abu Dhabi, the capital of the United Arab Emirates.
The elite group of talented hospitality personnel are now fully qualified to perform their duties, catering for the needs of guests staying in The Residence by Etihad™, the airline’s exclusive private living space on the upper deck of its fleet of Airbus A380 aircraft. Featuring a living room, private shower room and double bedroom, the revolutionary cabin boasts the innovations and exclusive features normally associated with private jets and luxury yachts.
Linda Celestino, Etihad Airways Vice President Guest Services, said: “These highly skilled and talented professionals have successfully completed a challenging programme which has provided them with all the knowledge and the tools necessary for one of the most unique roles in the airline industry. They are the ultimate ambassadors for the Etihad Airways brand, and will bring to reality the airline’s vision of providing a totally reimagined travel experience for the discerning guests flying in The Residence by Etihad. We are very proud of them.”
The syllabus included a series of master classes given by the Savoy’s Head Butler, Sean Davoren, covering international protocol and etiquette, VIP guest care, valet skills and organising travel arrangements. The Butlers ensure that the needs and expectations of guests in the Residence by Etihad™ are met and exceeded at all times, using Etihad Airways’ full inflight connectivity service to provide a 24-hour service in the air and on the ground.
The training program, which took place in various departments of the Savoy Hotel, saw the Butler trainees complete an attachment shadowing the famous establishment’s own world-renowned butlers, allowing them access to all areas of butler training.