Small Luxury Hotels of the World (SLH) is celebrating its 25th anniversary by launching a global search to find 25 new hotel inspectors to join its worldwide team of ‘secret’ agents. Until 31 August 2015, applicants can submit their details to www.slh.com/mi to be in with a chance of being selected as a Mystery Inspector.
Inspectors examine the independently owned hotels that form SLH’s collection of over 520 luxury hotels in 80 countries around the world. SLH Mystery Inspectors are professionals, made up of loyal SLH guests who travel frequently and incorporate their undercover assignments into their own travel plans, whether visiting a city on business, taking a family holiday, exploring the world in retirement or just travelling the world in style.
SLH’s unique approach to its inspection programme stems from the belief that a real luxury hotel experience cannot be determined by a clinical tick list and requires assimilation into its clientèle.
The Mystery Inspectors feed into an overall Quality Assurance programme that is integral to the SLH brand, also including club reviews, customer feedback and online review insights. Currently SLH hotels are inspected rigorously as part of the criteria to join the brand, and once every 12-18 months thereafter.
Tim Davis, Global Director of Marketing at SLH says: “The fact that our inspection programme is undertaken by SLH guests themselves is a real factor that differentiates us from other luxury hotel brands. These are real SLH customers talking about the things that really matter to them when on holiday or business and staying in a luxury property, not someone who inspects hotels for a living and is immune to what gives a hotel that exceptional ‘SLH feel’. SLH prides itself on the quality and unique experience that can only be found at independently owned properties, and the opportunity to become one of our undercover agents is an opportunity that should not be missed!”