Etihad Airways has received the Skytrax Certified 5-Star Airline Rating – the most coveted quality standard in the airline industry, further strengthening its position as a leader in innovative guest experience, service and hospitality.
The rating follows an exhaustive three-month audit of the airline’s global product and service offering by the London-based research consultancy. The announcement was made at a special event held today at Etihad Airways’ Innovation Academy in Abu Dhabi.
The Skytrax Certified 5-Star Airline Rating is used to certify airline product and service, and is awarded to airlines achieving the highest overall quality performance, recognising excellence in product and frontline staff service across the customer journey. Airlines are assessed on criteria across all cabins including seating, safety procedures, inflight entertainment, cabin cleanliness, comfort amenities, catering, duty free sales, and reading materials.
Peter Baumgartner, Etihad Airways’ Chief Executive Officer, said: “This rating marks the culmination of over a decade of hard work and continuous innovation – a milestone on the Etihad Airways journey. We are a company which challenges the norms of air travel by drawing inspiration from the finest hospitality establishments around the world. Today we are recognised as the airline which is reimagining flying, and doing it with style and flair.”
In the comprehensive audit, high praise was reserved for the airline’s staff, noting their pride in their company and product. The researchers also noted the level of detail in the Etihad Airways service which few are able to achieve – combining discipline with spontaneity and a genuine interest in customer welfare.
Etihad Airways’ inflight and ground crews reflect the airline’s focus on intuitive care and hospitality, influenced by its strong Arabian heritage. The airline employs Savoy of London trained Butlers, who provide the ultimate in discerning service for guests staying in The Residence, the airline’s three-room cabin on its Airbus A380 fleet; qualified Inflight Chefs in First Class, who create the finest culinary experiences; hospitality trained Food and Beverage Managers in Business Class; and Norland College trained Flying Nannies to assist families on all long haul flights.
The airline’s new cabins were rated highly with particular attention given to the luxurious First Apartments on the Airbus A380, First Suites on the Boeing 787, and the new Business Studios and Economy Smart Seats on both aircraft types. The award winning cabins have set a new benchmark for space, comfort and privacy.