Thai Airways International has received three Skytrax 2018 World Airline Awards as the World’s Best Economy Class, World’s Best Airline Lounge Spa, and Best Economy Class Onboard Catering.
It is the second consecutive year that Thai has taken the awards for World’s Best Economy Class and Best Economy Class Onboard Catering, and the fourth for World’s Best Airline Lounge Spa serving Business Class and First Class passengers.
Thai Airways also ranked as one of the top 10 World’s Best Airlines, as well as winning Skytrax Awards for Best Cabin Crew in Thailand and Best Economy Class in Asia.
The World Airline Awards – sometimes dubbed “the Oscars of the aviation industry” – are the results of the annual Skytrax survey, launched in 1999 as the first worldwide independent airline customer satisfaction survey. This year’s survey involved 20.36 million participants and 335 airlines. The Skytrax survey evaluates product standards and airline services on all aspects of service-related excellence, beginning when passengers enter the airport through to in-flight service, which includes check-in service, seat comfort and the passenger cabin, in-flight meals and beverages, cabin crew service and in-flight entertainment systems.