Hawaiian Airlines is enhancing the check-in experience for guests departing from its hub at Honolulu’s Daniel K. Inouye International Airport (HNL) by assigning dedicated lobbies for international, North America and Neighbour Island flights.
Hawaiian’s international check-in operations at HNL are moving from Lobby 3 in Terminal 1 to the nearby Lobby 4 in Terminal 2.
The relocation, which will happen in two phases, begins Wednesday (19 December) when all guests travelling to Japan on Hawaiian’s non-stop flights to Narita and Haneda (Tokyo), Kansai (Osaka) and New Chitose (Sapporo) international airports will be directed to check in at Lobby 4. On 9 January, all guests flying to any of Hawaiian’s international destinations, including Japan, South Korea, Australia, New Zealand and Tahiti (as well as American Samoa) will check in at Lobby 4.
Also effective 9 January, the check-in for Neighbour Island flights moves to Lobby 3 from Lobby 2, while guests on North America departures will continue to check in at Lobby 2, both located in Terminal 1.
“This change will improve international passenger flow throughout our lobbies in time for the busy holiday travel season and we expect greater benefits in the new year as we continue to invest in our guests’ airport experience,” said Jeff Helfrick, Vice President of Airport Operations at Hawaiian Airlines.
Hawaiian, which welcomes roughly 32,000 guests each day on over 250 flights systemwide, accounts for more than half of all passenger traffic at HNL.
To help make the Lobby 4 transition as smooth as possible, Hawaiian’s Team Kōkua employee volunteers will be positioned at Lobbies 2, 3 and 4 from 19–21 December and from 9–11 January to assist guests.