Entire Travel Group has introduced a unique ‘Self Famil’ program designed to ensure its reservation teams continue to offer unrivalled up-to-date local knowledge.
Under the Self Famil program, Entire Travel Group consultants will travel annually on 10-day educational trips to the destinations they sell in order to experience key products, including hotels, villas, airlines and sightseeing tours.
The study tours – all scheduled to take place during traditional low seasons – are not counted as annual leave and involve no cost to team members.
Entire Travel Group Sales Director, Greg McCallum, says the self-famil program represents a significant investment, but one that is further enriching a company culture that celebrates and rewards genuine expertise.
“It is also contributing positively to staff members’ self-esteem, as well as driving productivity gains and helping us attract and retain the industry’s most talented consultants, which is in turn ensuring our travel agency partners reap the long-term benefits,” says McCallum.
“Ultimately we believe that unless a wholesale company has a credible, structured program in place to ensure its consultants are getting regular on-the-ground experience then it is really just ‘talking the talk’. It’s the difference between speaking to someone who ‘went there once’ and someone who ‘just got back’.”
Entire Travel Group’s portfolio of nine wholesale brands covers key destinations across Europe and North America, along with the Pacific and Indian oceans.
McCallum says that more than half of Entire Travel Group employees have now embarked or are currently booked to take part in Self Famil journeys to destinations such as Tahiti, Italy, France, Switzerland and Canada.
Lead image: Tahiti Travel Connection staff explore Bora Bora Pearl on an Entire Travel Group self famil