Beyond a diverse range of extravagant suites that make up Norwegian Cruise Line’s luxury product, The Haven by Norwegian®, guests enjoy exclusive personalised service, from concierge-escorted embarkation to a 24-hour butler service, and private venues within their own enclave, such as the never-at-capacity The Haven Restaurant and The Haven Lounge, an exclusive space with panoramic views, positioned away from the hustle and bustle of the lower decks.
Personalised service begins the moment guests arrive at the cruise terminal of their chosen departure point, says Nicole Costantin, VP Sales, Australia and New Zealand for Norwegian Cruise Line.
“On arrival, there’s a VIP entrance and a VIP waiting room exclusive to The Haven guests. A Concierge will escort the guest on board the ship, show them around The Haven precinct and then to their Stateroom. At embarkation and disembarkation for port calls it is the same VIP treatment. The Haven Concierge will also coordinate priority bookings for ship restaurants, shows, shore excursions and more.”
Once in their Stateroom, The Haven’s Butlers take over. Trained and certified by The International Institute of Modern Butlers, guests experience the highest level of service, 24 hours a day.
The Haven Restaurant
Guests dine in exclusive company with other Haven guests in a private restaurant and savour an array of extraordinary dishes for breakfast, lunch and dinner.
“The Haven restaurants are beautiful and spacious and offer contemporary dining with a different menu served every night. There’s no set theme such as Italian or Asian,” says Costantin.
Should a guest prefer to dine under the stars, The Haven Restaurant provides spectacular views while dining al fresco on some of the newest ships or amid the tranquillity of The Haven Courtyard.
“NCL is well known for its Freestyle dining concept that allows guests to come and go as they please, at the time of their choosing,” says Costantin. It’s that concept that means that The Haven Restaurant is never at capacity at any one time.
The Haven by Norwegian also provides VIP access to each ship’s full suite of dining venues and unique specialty restaurants throughout the day, from coq au vin at Le Bistro to Angus beef at Cagney’s Steakhouse, with a concierge in The Haven able to reserve prime-time seating.
“All guests, including those in The Haven, are spoilt for choice when it comes to cuisine, with our ships offering between 25 and 29 restaurants, from French to Italian to seafood and much more.”
The Haven Courtyard and Sundeck
Exclusive for guests of The Haven is The Haven Courtyard private oasis. Guests can use the space to catch up with a favourite book in the serene setting of a private sundeck. Cool off in The Haven pool. Call upon a poolside valet for a light bite or handcrafted cocktail.
The Haven Lounge
Catch up with your fellow Haven members, grab a cocktail from The Haven Bar, or just sit back and relax with a book. The Haven Lounge is your place to get away from it all.
The bar area itself has couches, coffee tables and a full-size bar.
The Horizon Lounge
Aboard Norwegian Cruise Line’s newest Breakaway Plus Class ships, Joy, Bliss and Encore, The Haven also includes The Horizon Lounge, a stunning double-height area that offers glorious panoramic views from its floor-to-ceiling windows situated right above the ship’s bridge and sharing the same view as the captain and deck officers.
Lead image: Norwegian Getaway – The Haven by Norwegian | The Haven Courtyard