Qantas overhauls Frequent Flyer scheme

Sweeping changes include more points required for upgrades to Premium cabins

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Qantas Frequent Flyers will soon pay significantly less fees for international reward flights, have access to more seats and enjoy more rewards for earning points on the ground as part of the biggest overhaul to the airline’s loyalty program in its 32 year history.

Representing a $25 million investment, the changes will improve how members are recognised and rewarded as well as how they earn and redeem points.

The major initiatives, to be rolled out to members over the next 12 months, include:

  • Adding more than 1 million extra reward seats available annually on Qantas and new partner airlines.
  • Slashing carrier charges – the additional costs associated with flights booked with Points – by up to 50% on international bookings, saving members on average $200 per return journey.
  • Changing the points required for reward seats on domestic and international flights including an up to 10% reduction in the number of points required for international economy Classic Reward seats.
  • Increasing the points required for upgrades and Classic Reward seats in premium cabins to better reflect the value of this premium experience.
  • Creating a new tiered Points Club program to better reward members who earn most of their points through on-the-ground transactions.
  • Introducing Lifetime Platinum status, the ultimate recognition for the airline’s most loyal flyers.

Qantas Group CEO Alan Joyce said the changes are about strengthening Qantas Frequent Flyer to keep delivering for its almost 13 million members.

“The Qantas Frequent Flyer program has always been about rewarding customers for their loyalty. These changes are about making it easier for members to access those rewards and help to keep them highly engaged, which in turn is good news for our business as a whole.

“We know the majority of our members want to use their points to take a dream trip overseas, so we are adding more reward seats including First, Business and Premium Economy, to places like London, Los Angeles, Tokyo and Singapore as well as slashing carrier charges.

“While the points required for business class seats on international and domestic flights will increase slightly, it is the first increase in 15 years and the product has improved a lot in that time.”

The $25 million investment is comprised of making more seats available for frequent flyers as well as the reduction in carrier charges. Increased engagement in the program is expected to offset this within the first year.

Joyce said the program overhaul would ensure the national carrier’s loyalty program remained one of the most attractive and successful in the world.

A full breakdown of the program changes, including interactive tables showing the before-and-after pricing and new reward seat options on partner airlines is available at frequentflyer.qantas.com.

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