Royal Brunei Airlines achieves Skytrax four-star rating

Enhanced products and services recognised

Royal Brunei Airlines has achieved a four-star accreditation with Skytrax following a detailed audit of the airline’s overall quality of products and services standards.

“This star rating was awarded after every aspect of our services and products were audited by experienced airline auditors using international benchmarks covering some 900 key assessment items,” said Karam Chand, Royal Brunei Airlines’ chief executive officer. “We are delighted and proud to join an exclusive list of four-star airlines in the world and one of smallest who have achieved such a global feat.”

In 2018, Royal Brunei Airlines (RB) completed a fleet modernisation program, with new technology for its Boeing 787 Dreamliner and Airbus A320NEO aircraft. “We can confidently say RB is one of very few airlines in the world with an average fleet age of just over two years,” Chand said.

Over the past year, RB has expanded its network and introduced more direct flights to key destinations, increasing its network from 17 to 25 destinations, with additions including Nanning, Hangzhou, London Heathrow, Haikou, Taipei, Kuching, Tokyo and Brisbane earlier this month.

Among the service enhancements was a more friendly user interface on the airline’s website, expanded languages on the platform, improved flight displays and airport information. New airport services were also introduced to enhance the guest’s end-to-end experience, such as premium lanes at RB counters, fast-track security and immigration clearance.

Cutting the ribbon at Brisbane International Airport on 11 July to celebrate Royal Brunei Airlines' first Brisbane-Brunei flight, from left to right: Rizal Rasid, cabin crew member; Karam Chand, CEO, Royal Brunei Airlines; His Excellency Zakaria Ahmad, High Commissioner for Brunei Darussalam and Jim Parashos, Brisbane Airport Corporation executive general manager of aviation development and partnerships; and Syamimi Wahab, cabin crew member.

Royal Brunei Airlines also upgraded its onboard cabin products and services, including a turn-down flatbed service for long-haul flights on its 787 Dreamliner, business class comfort wear, new business class boarding drinks, linen tray tableclothes on its A320 business service, new headrests and more.

Edward Plaisted, Skytrax chief executive officer said the four-star assignment recognises improvements that the airline has introduced over the last two years, both in terms of product change and development and enhancement of the front-line staff service.

“New aircraft and cabin products have played an important part in the quality improvement process.” Plaisted added.

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