Sydney-based global tours and activities network Livn has appointed its first Head of Customer Success, David Skinner. Livn is moving from being a product-based company to a service provider focused on customer success.
With over 20 years of experience in professional services, 10 of which have been focused on the travel industry, Skinner has worked for a diverse range of companies including Livn-integrated Traveltek, as well as Trailfinders, American Express, and MTV Europe.
Having been promoted internally from his former role as Product Planner, Skinner has taken the opportunity to learn and identify pain points; then, drawing on his extensive professional experience and understanding of Livn’s customers, developed valuable solutions. He possesses a unique blend of internal process knowledge and insight into the external needs of clients. In this new role, he will be in a prime position to merge the two, ensuring Livn’s products both fit the market needs and bring success to their partners.
As the Head of Customer Success, Skinner will be responsible for innovating customer and technical solutions and optimising the onboarding of both tour operators and resellers. He will work closely with colleagues to raise Livn’s level of service to be more proactive and build solid relationships throughout the customer lifecycle.