Regent Seven Seas Cruises has updated its cancellation policy, allowing guests to cancel their voyage up to 48 hours before departure with no financial penalty. The new Regent Reassurance policy will cover all Regent sailings under final payment made by 30 April 2020, and sailing between 10 March and 30 September this year.
The policy has been implemented with the goal of allowing guests extra flexibility as coronavirus outbreaks around the world wreak havoc with travel plans.
Booked guests who cancel will be granted a 100% Future Cruise Credit, able to be used on any new booking within one year on any Regent voyage that embarks between now and 31 December, 2022.
Agent commissions for bookings made under Regent Reassurance will be protected and paid in full.
“With so much information coming from around the world very quickly regarding the global health environment, we understand our guests may feel uneasy about travelling,” said Steve Odell, Senior Vice President and Managing Director of Regent Seven Seas Cruises.
“Our top priority continues to be the safety, security and well-being of our guests, partners and team members. We have proactively implemented a comprehensive set of preventative measures and continue to consult with the World Health Organization and U.S. Centers for Disease Control.
“Furthermore, our aim is that through Regent Reassurance, this temporary change in policy will enable travel advisors to maintain their existing Regent bookings and drive new ones with confidence,” he noted.
Regent has also modified seven of its April and May itineraries as a result of Italy’s coronavirus outbreak, bypassing the Mediterranean destination completely. Guests who were booked on these sailings have two options: they can remain on the voyage (and receive a 25% Future Cruise Credit for their troubles) or cancel and receive a 100% Future Cruise Credit.
The cruise line’s updated cancellation policy comes alongside similar announcements made by Silversea and Crystal.