Hawaiian Airlines has revealed it will temporarily suspend nonstop service between Honolulu and its Australia and New Zealand gateways starting later this month due to new government entry restrictions being imposed in response to the COVID-19 pandemic.
Hawaiian, which currently flies five times per week between Honolulu (HNL) and Sydney Airport (SYD), will suspend service through 30 April after its SYD to HNL flight on 22 March. The carrier will pause its three-times-weekly Brisbane service through 31 May after operating the flight from Brisbane Airport (BNE) to HNL on 23 March.
In New Zealand, which Hawaiian also serves with three-times-weekly flights, service will stop through 31 May after the flight that departs Auckland Airport (AKL) to HNL on 22 March.
The new 14-day self-isolation entry requirements established by Australia and New Zealand to address the COVID-19 pandemic led to Hawaiian’s decision to suspend flights to both countries.
“We respect the efforts of our Australian and New Zealand neighbours to institute stringent public health measures, and we remain dedicated to resuming our service as we continue to closely monitor evolving market conditions and regulations,” said Theo Panagiotoulias, Senior Vice President for global sales and alliances at Hawaiian Airlines.
Hawaiian is assisting impacted guests by offering travel waivers, re-accommodations on alternative flights or refunds. Guests requiring assistance may use e-mail and online chat options as well as the company reservations phone line. Options can be found at hawaiianairlines.com/contact-us
Travel waiver information is available at hawaiianairlines.com/coronavirus