COVID-19 luxury travel company policies

Here's the alternatives being offered for booked passengers disrupted by coronavirus

It’s been a tumultuous week for the travel and tourism industry as the coronavirus (COVID-19) health crisis continues to wreak havoc worldwide. An increasing list of countries have shut down borders, cities are in lock-down, cruise lines have suspended services, airlines have reduced capacity and grounded aircraft, global travel events have been cancelled or postponed, sporting events have been scrapped, hotels, resorts, casinos have pulled down the shutters, ski-fields have ended seasons early and some of the world’s most iconic rail services have grinned to a halt. The list goes on and on.

Global luxury tour operators have also been forced to temporarily suspend itineraries and trips for several weeks, and spare a thought for Melbourne based Constellation Journeys which this week cancelled its Around the World itinerary aboard a chartered Qantas 747 that was due to take-off in late April.

Event cancellations continue to roll in. Overnight, organisers of the 42nd edition of the once-a-decade Oberammergau Passion Play in Germany – which was due to commence mid-May but has been in limbo for a week – were required to cancel the five-month long event, delaying its running until May 2022 instead. And this afternoon came confirmation from Tourism Fiji that the annual Fiji Tourism Expo in early May has also been shelved due to the pandemic.

Rather than running separate articles for each individual cancellation, LATTE has prepared this COVID-19 cancellation policy shortcut, offering a snapshot of what amendment and cancelation policies the major luxury hotel, resort and accommodation groups; events, rail service operators and cruise lines have adopted during this unprecedented period. We’ve provided a direct link to the operator’s website where their details can be found as this fluid situation continues to evolve.

(And if your luxury property and brand is not on the list, simply send us an email with a link to your online COVID-19 policy at


Accor – Raffles, SO/, Sofitel, Orient-Express, Fairmont
Aman Resorts
Chevel Collection
Design Hotels
Dorchester Collection
Hilton – Waldorf Astoria, LXR, Conrad
IHG – InterContinental Hotels & Resorts, Regent, Kimpton
Virgin Limited Edition
Small Luxury Hotels of the World 
The Leading Hotels of the World
Langham Hospitality Group
Lux Resorts
Mandarin Oriental
One&Only Resorts
QT Hotels & Resorts
The Red Carnation Hotel Collection
Relais & Châteaux
Rosewood Hotels & Resorts
Six Senses Resort Hotels Spas
Small Luxury Hotels of the World
Taj Hotels
The Star Entertainment Group
Viceroy Hotels & Resorts



Essence of Luxury Travel (22-25 March 2020)
Duco Travel Summit (30 March-3 April 2020)
ILTM Africa  (2-4 April 2020)
ITB India  (15-17 April 2020)
Arabian Travel Market (19-22 April 2020, postponed to 28 June-1 July 2020)
ILTM Arabia  (20-21 April 2020)
CINZ MEETINGS  (22-24 April 2020)
Fiji Tourism Expo  (4-6 May 2020)
ILTM Latin America  (5-8 May 2020)
Rendez-Vous Canada  (5-8 May 2020)
ATE (Australian Tourism Exchange)  (10-14 May 2020)
Germany Travel Mart  (10-12 May 2020)
INDABA  (12-14 May 2020)
ILTM Asia Pacific  (18-21 May 2020)
TRENZ  (18-21 May)
South Pacific Tourism Exchange  (25-26 May 2020)
IPW (30 May-3 June 2020 – pending final decision by 3 April)



Aqua Expeditions
Avalon Waterways
Celebrity Cruises
Hapag-Lloyd Cruises
Oceania Cruises
Regent Seven Seas Cruises
Scenic Group
Sea Cloud Cruises


Great Southern Railway – The Indian Pacific, The Ghan
Golden Eagle Luxury Train
Glacier Express
The Blue Train
Rocky Mountaineer
Belmond – Venice Simplon-Orient Express, Andean Explorer, Royal Scotsman
Maharaja’s Express

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