United Airlines has introduced a series of changes to assist customers and MileagePlus members, including extending members current MileagePlus Premier status through January 2022. At a minimum, all MileagePlus Premier members will retain the status they earned for 2020, through January 2022. In addition, for the 2021 status year, United is reducing thresholds for Premier qualification by 50% for each status level, to make reaching an even higher status tier easier.
In addition to extending premier status for members into 2022 and lowering thresholds for each Premier tier, for the first time ever, United is increasing the maximum number of premier qualifying points (PQPs) United Explorer and United Club credit cardholders can earn through card spend toward status in 2021.
From 1 May through 31 December 2020, United will be offering a promotion that doubles the maximum PQPs for United Explorer credit card members and quadruples the maximum PQPs for United Club card members to help customers achieve a higher level of status.
Additionally, United is increasing the ability for Premier members to use their upgrade benefits.
- First, UA is offering a six-month extension for all PlusPoints, the currency used for systemwide upgrades, that are set to expire on or before 31 January 2021.
- United is also expanding the availability of Skip Waitlist– an upgrade option that allows Premier 1K members to confirm upgrades at the time of booking – to significantly more international long-haul flights.
For customers who purchased annual membership and subscription benefits directly from United, the expiration will be extended by six months. This includes United Club memberships purchased directly from United and purchased subscriptions for Economy Plus, United Wi-Fi and checked bags.
To provide customers with more flexibility, United is:
- Extending electronic travel certificates (ETCs) for two years from the time of booking
- Waiving redeposit fees for members who booked travel using award miles.
- Waiving all redeposit fees for members who have flights booked through 31 May 2020
- Waiving fees for all members who cancel their flights at least 30 days before departure for the remainder of 2020
All of the changes mentioned above will be updated automatically and reflected in customers’ accounts in the coming weeks. For more information on the changes, click here
Change/cancellation fees waived
United customers can also now make changes to, or cancel, any travel they have booked through the end of the year without fees, between now and 30 April.
In a statement, United said many customers’ previous plans for travel, including summer holidays, conferences and events, have changed or are uncertain due to the COVID-19 outbreak.
“To help with the uncertainty around their future travel, customers who wish to change their dates of travel can do so without paying a change fee. Customers who wish to cancel their travel can request an Electronic Travel Certificate (ETC) for the full value of their ticket.”
The new level of flexibility is in addition to United’s existing policy allowing anyone booking travel between 3 March to 30 April for future dates to change their tickets at no cost over the next 12 months.