Australian independent hotel and resort operator, Crystalbrook Collection, will move to a completely cashless operation from 1 July 2020. The initiative is an element of Crystalbrook’s Mindfully Safe protocols being launched in response to COVID-19 and focus on heightened hygiene measures.
The Crystalbrook Collection includes: Riley, a Crystalbrook Collection Resort, Cairns; Little Albion*, a Crystalbrook Collection Boutique Hotel, Sydney; Byron at Byron, a Crystalbrook Collection Resort, Byron Bay;
Bailey, a Crystalbrook Collection Hotel, Cairns; Flynn, a Crystalbrook Collection Hotel, Cairns (opening October 2020) and Kingsley, a Crystalbrook Collection Hotel, Newcastle (opening Q1 2021).
Recognising that life-and-travel-anxiety is at an all-time high for many Australians, the group has teamed up with The Indigo Project, a progressive psychology practice based in Sydney’s Surry Hills, to offer a series of Spotify playlists and relaxation-inducing meditations available on in-room iPads at each of Crystalbrook’s six hotels across Australia.
Crystalbrook Collection has also partnered with mental health support organisation Beyond Blue to donate $5 from every direct booking made until the end of 2020 to help Australians in need.
All Crystalbrook hotels will also offer in-room (via iPad) yoga, barre, Pilates and art classes along with access to free yoga mats to help destress.
Australia’s first cashless hospitality company
From 1 July 2020 all Crystalbrook hotels, resorts, restaurants, bars and spas will be cashless.
According to Crystalbrook, “cash has been thrust into the spotlight as a haven for germs. We’re talking E. coli, Vibrio spp., Salmonella spp., and about 26,000 other bacteria. Even the Australian government recommends you opt to pay by card where possible”.
Crystalbrook Collection will also be offering contactless and paperless check-in and check-out and optional complimentary face masks along with a host of other deep cleaning measures.
*Little Albion, a Crystalbrook Collection Hotel implementation of the program in late July 2020.