Crystal Cruises Australia transitions to Genting

"Mostly business as usual" says Crystal Cruises' Carmen Roig

Crystal Serenity and Crystal Symphony in Sydney Harbour

Genting Cruise Lines has this week taken over full operation of the former Crystal Cruises Australia business following the winding down of the nearly four-year-old Sydney office, announced in early April due to the coronavirus pandemic.

Crystal Cruises’ Florida-based Carmen Roig, Senior Vice President, Marketing and Sales said that following the transition it “will be mostly business as usual for Crystal Cruises Australia”, acknowledging the leadership of Karen Christensen, Crystal’s SVP and Managing Director, Australasia who handed over the reins to the local headquarters of Genting Cruise Lines last Friday [12 June 2020].

“The closure of the existing office saddens us all as we were compelled to take measures to maintain the health of our business during this challenging time,” Roig remarked. “We are incredibly grateful to Karen Christensen and her team for their dedication to the highest standards and core values of Crystal over the past several years. We are committed to continuing this legacy.”

Genting Cruise Lines’ Australian operation, which also handles Dream Cruises and Star Cruises, is headed by Brigita Devries VP Sales & Marketing, Australia & New Zealand.

Crystal’s Australia-based reservations team, including Operations Manager Wanda Ferrand and reservations consultant Michelle Tomkinson, have been retained by Genting. The only significant change is a new sales team being Genting Cruise Lines’ sales managers Andrew Loving and Natalie Freeman in Australia and inside sales manager Aaron Eilers in New Zealand.

Leonie Fraser, Genting Cruise Line’s local Marketing Manager will be as the primary contact for all marketing and public relations enquires.

Contact details for the Crystal Cruises Australia office will remain the same; Australia – 1300 059 263 or 02 8074 6500 and New Zealand – 0800 600 108.

Contact details for each of the Genting Cruise Lines’ team are as follows:
Brigita Devries, VP Sales & Marketing –
Andrew Loving, Sales Manager (NSW, Qld, ACT) –
Natalie Freeman, Sales Manager (Vic, Tas, SA, WA) –
Aaron Eilers, Inside Sales Manager (NZ) –
Leonie Fraser, Marketing Manager (Media & PR)

Lead image: Crystal Symphony on Sydney Harbour

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