Fiji Airways will implement a new ‘Travel Ready’ program to ensure passenger health and safety is safeguarded through all aspects of air travel once it returns to international operation.
The Fiji national carrier has created a new onboard role of medically qualified Customer Wellness Champions. This role will manage and maintain wellbeing, customer medical safety and promote wellness through service interactions to passengers and crew onboard and on the ground for every flight on the Fiji Airways international network.
“We have reviewed all interaction points across the Fiji Airways Customer Experience and taken guidance from the World Health Organisation, IATA and ICAO to draw up enhanced safeguards for our guests and staff when we resume international flights,” said Andre Viljoen, Fiji Airways Managing Director & CEO.
All passengers (except small children) will be required to wear facemasks on Fiji Airways and Fiji Link flights as soon as international flights resume.
All customer-facing staff will wear Personal Protective Equipment (PPEs), including cabin crew and lounge staff.
Some of the measures and advice for international customers include:
- Customers feeling unwell on their day of travel are strongly advised to not travel and to rebook travel to a different day. Unwell customers may be denied boarding at the airport.
- Physical distancing and spaced out counters will be practised throughout most airports and hand sanitisers will be available for use.
- Boarding will be done by seat rows (starting from the rear of the aircraft for Fiji Airways and front of the aircraft for Fiji Link), to reduce contact between customers.
- Physical distancing and spaced-out seating will be practised through the Fiji Airways Premier Lounge at Nadi International Airport.
- Business class customers will continue to enjoy three-course meals, now delivered on a single tray.
- A simplified meal service for Economy Class will be delivered in special ‘Food for Thought’ packaging, which reduces contact between customers and crew.
- Business class amenity kits will include specially designed facemasks, along with hand gloves and hygiene packs.
“One crucial factor that will be enforced, but as yet remains unknown, is the entry restrictions or requirements for Fiji and other destinations on our network. Given the expected ‘fluid’ nature of COVID-19-related border requirements – including possible quarantine upon arrival – we encourage all customers to familiarise themselves with what to expect prior to travel through the Travel Ready hub,” Viljoen said.
Fiji Airways will await approval from authorities in Fiji and its key international markets before announcing international flight schedules. Presently, international flights remain cancelled through the end of July 2020.
Lead image: © Michael Rodeback (used with permission)