Plaza Premium begins rebooting lounges

New series of health and safety protocols implemented

Plaza Premium Lounge, in partnership with airline and airport partners, has this week begun reopening select locations globally. The reboot aims to “help alleviate the stresses of travel by offering travellers a safe place to relax” ahead of their journey, the company said.

“As a pioneer and innovator of airport hospitality this is a crucial time for us to work with our airline and airport partners to rebuild trust and assurance in travel by providing a safe environment for travellers at the airport,” said Plaza Premium Group CEO and Founder, Song Hoi.

The lounges which have resumed operations are serving passengers from over 100 airlines including American Airlines, Air China, Air France, British Airways, Cathay Pacific, China Eastern Airlines, China Southern Airlines, Etihad Airways, Eva Air, Garuda Indonesia, Japan Airlines, Qatar Airways, Singapore Airlines, Turkish Airlines, Virgin Atlantic, WestJet and Xiamen Air in Hong Kong, Macau, Taipei, Vancouver, Jakarta, Phnom Penh, Kuala Lumpur, Kota Kinabalu, Kuching, Penang, Langkawi, New Delhi, Hyderabad and Abu Dhabi.

Plaza Premium Lounge's Wellness Ambassador ensures hygiene and safety protocols are top priority

Understandably, with all non-essential international travel currently banned from Australia, Plaza Premium Lounges in Sydney, Melbourne and Brisbane remain closed. Operational hours of those limited facilities that are open can be found here.

To further bolster safety and hygiene protocols, Plaza Premium Lounge (Gate 1) at Hong Kong International
Airport, where Plaza Premium Group headquarters is located, has reopened after a renovation to reconfigure zoning and introduce a smart self-ordering system for travellers to choose made-to-order dishes.

“We are committed to continuously enhancing our lounges, which have become an integrated component of a journey especially during and post-pandemic as travellers seek a safe and worry-free environment to relax and enjoy prior to boarding,” Song added.

Frequent sanitisation of all areas to safeguard travellers and employees is of utmost importance | credit: Plaza Premium Lounges

In response to the ‘new normal’, the group has launched the ‘We Care for Your Wellbeing’ program, introducing a series of health and safety measures including body temperature checks, frequent sanitisation of all surfaces, provision of hand sanitisers at different areas, encouraging social distancing and having a tailored minimalistic approach to food options to minimise human contact.


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