A series of training videos offering step-by-step instructions on how to use the features of Crystal’s online booking engine, CruiseBuilder, have been launched. Topics of the videos – each less than a minute – include How to Check Availability, How to Check Pricing and How to Make a Fast Quote, among others with the aim of showing the ease and simplicity of the booking process for travel agents.
The first four tutorials can be found in Crystal’s Partner Resource Centre (PRC) under Tips & Features in the Training Tools section of the site and are available to travel professionals at any time, along with the company’s collection of tools and information to help travel agents build their business.
“CruiseBuilder is a real game-changer for our travel partners,” said Brigita Devries, Crystal’s Vice President Sales and Marketing – Australia and New Zealand. “The online booking engine is so user friendly, designed to take any guesswork out of the process so travel agents can focus on providing the best service to their clients, which is the ultimate goal for all of us.”
“These videos are an added layer of information to help ensure the system is approachable for everyone.”
The platform is continually being enhanced to make the booking process as seamless as possible – recent updates include new booking search options and a cancelled reservations view.
The PRC and Crystal’s Travel Advisor University offer many resources to educate travel partners including videos and webinars, sales and marketing tools, and training modules that will keep them up to date on the most recent developments from the company. Travel partners can log-in here.
Recently, Crystal has unveiled peace of mind booking opportunities for travellers looking ahead to future voyages from 2021 through 2023. Crystal Confidence 2.0 offers a new 90-day deposit window, extended final payments and relaxed cancellation schedules for all voyages on all Crystal brand experiences through 2023. Meanwhile, Crystal Clean+ 2.0 protocols are a set of measures for that were developed with the latest data available from health experts and will be updated as new information and guidelines become available.