Star Alliance has completed development of an interoperable biometric identity and identification platform that it says will significantly improve the travel experience for frequent flyer programme customers of Star Alliance member airlines.
The Star Alliance Biometrics platform advances the vision of member airlines of delivering a seamless customer journey while strengthening loyalty value proposition within its travel ecosystem.
Lufthansa Group (LHG) airlines, Lufthansa and SWISS will be the first to use Star Alliance Biometrics for selected flights starting this month. Specific infrastructure is being installed at hub airports Frankfurt and Munich, reaping operational benefits at both locations.
Members of the Lufthansa and SWISS Miles & More Frequent Flyer Program who opt-in to biometrics will be able to pass through both security access and boarding gates in a touchless manner, an important health and hygiene safety measure in times of COVID-19.
In keeping with the requirement to wear masks in the airport terminal, it is not required to remove the mask for the biometric identity check. The identification process works for passengers wearing masks.
How does enrolment work?
Effective immediately, and with a few easy steps on their mobile device, Miles & More customers will have the option to enrol in Star Alliance Biometrics, accessed via a link within the Lufthansa app. Customers enrolling are asked to take a selfie, verify their identity with their passport, and opt-in to the airlines and airports where they want to use the service.
Enrol once, use often
They only need to enrol once and can then use their biometrics data multiple times at biometrics touchpoints of any participating airport whenever they travel with a Star Alliance member airline who has implemented Star Alliance Biometrics.
Data privacy and security
Personal data, such as photo and other identification details, are encrypted and safely stored within the platform. From the outset, the system has been designed in compliance with applicable data protection laws making use of the latest facial recognition technology. Storage of personal data is kept to a minimum – for example, no customer names are stored.
Jeffrey Goh, CEO of Star Alliance stated: “We are exceedingly proud to have founding member Lufthansa as the first airline to implement the Star Alliance Biometrics solution in both of its Frankfurt and Munich Airport hubs.
“This is a customer-centric solution that furthers our credentials in innovation, particularly its multi-airline and multi-airport capability. Whilst it offers a seamless customer travel experience, it is also a critical development that addresses the expectation of customers for a more touchless and hygienically safer experience,” Goh said.
Christina Foerster, Member of the Board at Lufthansa Group, Customer, IT & Corporate Responsibility, said “The topic of biometrics will become increasingly important when travelling in the future. Especially during the pandemic, such touchless processes at the airport are a big plus. In the Lufthansa Group, biometric technology and solutions will increasingly ensure simplified and more efficient processes at airports, thereby significantly improving the travel experience of our passengers.”