Fiji Airways is offering greater flexibility to customers holding flight credits by extending validity by a further 12 months, up to 31 December 2022.
The credits are for cancelled flights resulting from COVID-19 enforced border closures from 19 March last year.
Scheduled commercial flights on the airline’s international network suspended in March have continued while border restrictions remain in place at Fiji Airways’ destinations.
Andre Viljoen, Fiji Airways Managing Director & CEO said“ the extension offers greater peace of mind to customers holding credit given the prolonged border closures.
“Since the beginning of the pandemic, our objective has been to ensure that our customers’ do not lose the bookings they have made with us. The extension for use of flight credits by another 12 months will allow them to choose another travel time that suits their circumstances and requirements.
“We will continuously review this policy and make further adjustments if required,” Viljoen added
“We are working tirelessly to ensure we are ready to return to the skies and welcome back customers are soon as border restrictions ease and travel can resume safely.”
Fiji Airways customers can utilise their flight credits anywhere on the airline’s network within the validity period (until 31 December 2022).
For more details, see Fiji Airways’ Travel Ready Hub.
The airline is also offering repatriation flights in February, March and April to enable citizens and approved non-citizens, to travel to their respective destinations. More details here.
Last week Fiji Airways was awarded the Diamond certification by APEX (Airline Passenger Experience Association) and Simpliflying – the highest standard for travel safeguards in a COVID-19 era.