Hawaiian Airlines ends mileage expiration

Greater flexibility for HawaiianMiles loyalty program members

Hawaiian Airlines has done away with the mileage expiration date on its loyalty program, HawaiianMiles.

Members of the program will no longer have to worry about posting account activity within 18 months to preserve their miles – the latest enhancement Hawaiian has made to its frequent flyer program to offer the greatest value for anyone travelling to, from and within the Hawaiian Islands.

“Removing mileage expiration is one of many changes we’re making to better serve our guests and members. The hard times we have gone through as an airline have challenged us to ask ourselves how we can be an even better airline, for our guests, our employees and our communities,” Avi Mannis, Senior VP of Marketing, wrote in an email to HawaiianMiles members.

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“We are committed to emerging from this crisis a stronger airline, even more deeply committed to guests and our purpose of connecting people with aloha.”

Hawaiian first paused HawaiianMiles expiration in March 2020 (through to 31 December 2020) to assist members unable to travel due to the COVID-19 pandemic and government travel restrictions. The carrier later eliminated change fees, offered HawaiianMiles members the ability to redeem miles for a pre-travel COVID-19 test, and made it easier to reach Pualani Gold or Pualani Platinum status by cutting qualifications requirements in half.

The HawaiianMiles program was introduced in 1998 and is free for members to join. Miles can be earned for every mile flown with Hawaiian Airlines, and by flying with the carrier’s designated partner airlines, which according to the HawaiianMiles mirco-site, includes Virgin Australia.

Lead image courtesy of Hawaiian Airlines – Airbus A330

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