Azamara has confirmed an extension of its global cruise suspension which has seen the boutique cruise line cancel more than a dozen voyages of Azamara Journey, including its entire deployment to Australia and New Zealand.
Citing “the many challenges resulting from COVID-19,” Azamara said there remains a level of “uncertainty surrounding the resumption of cruise operations globally”.
“We’ve made the difficult decision to replace many sailings between September 2021 – May 2022 due to the ongoing complexities of cruise operations in Latin America and Australia,” an update from the cruise line said.
“In addition, the conditions in certain parts of the Middle East and Western Africa are not conducive to cruise operations leaving us no choice but to cancel Azamara Pursuit voyages until January 2022. We’re truly sorry for this inconvenience and are grateful for you and your clients patience through this pandemic.”
Among the 13 Azamara Journey sailings scrapped are the;
- 12-night Bali & Western Australia Voyage on 7 December 2021
- 16-night Australia Intensive Voyage on 19 December 2021
- 16-night Australia/New Zealand Voyage on 4 January 2022
- 16-night New Zealand Intensive Voyage on 20 January 2022
- 17-night New Zealand and Australia Golf Voyage on 5 February 2022
- 17-night Australia Intensive Voyage on 22 February 2022
Also suspended are five sailings on Azamara Pursuit in the Mediterranean and West & South Africa (28 September – 21 December 2021, along with three Azamara Quest cruises in Latin America and Antarctica, between 23 January and 23 February 2022.
“Lift and Shift” options
Guests impacted by the cancellations and redeployment have been offered alternative options on more or less the same voyages for departures at another time of year. There are close to 50 “Lift and Shift” options available on 19 itineraries. View the full list here.
“We’re excited to resume sailing again starting with Azamara Quest in Greece as planned starting August 28th, 2021,” the company added. Azamara Quest will then head to the Caribbean as scheduled for three back-to-back sailings, followed by a new selection of 2022 Caribbean sailings.
Azamara Journey will begin her Mediterranean season on 13 October 2021 and remain there through the Winter with a new selection of sailings to the Canary Islands, Greece and more. Details of the new program will be released in coming weeks.
“We’re counting down the days until we resume sailing this summer and remain optimistic that with each day that passes, we’re another day closer to less uncertainty and more explorations.”
Refund delay forewarning
Azamara has also advised that some customer refunds are currently taking up to 45 days to process from the date of request. The cruise line had initially estimated it would be able to process refunds in 30 days.
“We’ve worked diligently to resolve most of the volume issues and are working around the clock to address the backlog to get you your refund, as quickly possible,” Azamara said.