Seabourn innovates to elevate guest experience

Eight new and enhanced services across key touchpoints

Seabourn is elevating the guest experience aboard its fleet of ultra-luxury ships with the introduction of new onboard features and enhanced services.

“We are always thinking of new and more innovative ways to ensure we provide the best luxury hospitality experience to our guests,” said Gerald Mosslinger, Seabourn’s Senior Vice President of Guest Operations.

“Over the past 18 months, we examined our onboard amenities and services, from culinary to entertainment to technology, and guests will find even more ways where we’re creating memorable Seabourn Moments.”

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The ultra-luxury cruise brand has upped its game even further by developing new and enhanced services across eight areas, spanning housekeeping, culinary, entertainment, embarkation, safety and more. Details include:

  • Enhanced food and beverage offerings: More than 300 new recipes await guests on their next voyage, along with new culinary offerings in several venues. Start the day with Breakfast at The Patio, providing another morning of alfresco dining options with a daily menu of items and lighter fare. This includes vegan, vegetarian and plant-based options, freshly made juices, as well as classic breakfast dishes. For pre-dinner cocktails, The Club now features a revamped cocktail hour, offering a creative new menu of small bites that changes daily, live music and enhanced playlists, with the fun extending to the outdoor deck space outside.
  • New and Enhanced Entertainment Offerings: Seabourn has developed four new and enhanced entertainment experiences, including a new production show on Seabourn Ovation, Latin Quarter, showcasing the dances and music of Latin America, and Serenade, a classical concert on deck during sail away events.
  • Seabourn Source: Seabourn has released an all-new, state-of-the-art app called Seabourn Source, which puts the luxury of Seabourn at your fingertips. Available for Apple iPhones or Android, the app features the ability to view the day’s events on a screen, order ahead for a fresh cappuccino or latte in Seabourn Square and make reservations for dining outlets including The Grill by Thomas Keller. The mobile app also lets guests retrieve digital boarding passes to expedite the embarkation process. The app can also prepare the required health assessments for each member of their party prior to embarkation. Within Source, guests can use ‘Uncorkd’ to access lists of hundreds of wines or learn about different varietals during onboard wine lectures.
  • New all-inclusive complimentary Wi-Fi: Seabourn has tripled the bandwidth on board for guests and Wi-Fi service is now complimentary, with unlimited minutes for all bookings on every ship, making it easier for guests to stay connected while they travel with Seabourn. Under this new system, two tiers of Wi‐Fi packages will be available for guests. The service allows unlimited browsing, email, and social media access. Guests needing additional bandwidth for more devices, video streaming or cloud storage services can upgrade their package at a nominal service charge.
  • New Housekeeping Teams: The onboard housekeeping team now consists of a two-person team servicing each suite to include one Suite Host and one Suite Attendant, replacing the former single Suite Stewardess position. Both the Suite Host and Suite Attendant will service their assigned suites to the highest Seabourn standards, ensuring guests’ every preference is met and striving to exceed their expectations throughout the voyage.
  • Streamlined Embarkation Process: Seabourn has simplified and automated the check-in process with “mBark”, which enables guests to go from curbside to ship faster. Guests are also now provided with a specific assigned embarkation time. The electronic boarding pass is scanned when they arrive at the terminal and once on board, they will be escorted straight to their suites, which will already be prepared, allowing them to settle in and start enjoying their holiday right away.
  • “e-Mustering”: Seabourn has redesigned the safety briefings to an e-mustering process where guests can complete the safety briefing from the comfort of their suite by watching the mandatory safety video on the TV. Guests then need to visit their designated muster station anytime between boarding and 30 minutes before the ship departs and listen to the captain’s announcement.
  • Health and Safety: With the support of a world-class medical advisory panel, Seabourn has put in place a holistic approach to health and safety designed to provide travellers with enhanced confidence and comfort. The protocols include pre-cruise testing, verification of vaccination status, onboard screening, enhanced levels of cleaning and other steps to help travellers feel confident while they are on board.
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