Silversea provides greater certainty for guests, trade

Luxury line's refund and cancellation policy accounts for border restrictions

Silver Cloud in Venice, Italy

Silversea Cruises has reassured guests with a refund and cancellation policy that takes into account border restrictions that may be imposed, to provide greater certainty and reduce risk for trade partners and travellers.

“We want to reassure our trade partners that we are by their side, supporting them in every circumstance that may arise as the world adjusts to COVID-19,” said Steve Richards, Director of Sales, Australia and New Zealand, Silversea Cruises.

“At Silversea, we have seen strong interest in Australia and New Zealand for Mediterranean voyages in 2022, and this policy will add peace of mind for travellers and trade alike to book now,” Richards said.

Silversea Cruises recently introduced a new Australian domestic program, launching 21 December 2021.

The policy, applicable to any and all bookings made prior to 30 November 2021, will apply to Silversea Cruises sailings booked in Asia Pacific.

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The policy reassures guests that if the extenuating circumstances are such that they are prevented or prohibited from travelling to the vessel by Government order but the cruise isn’t cancelled by Silversea, they will be entitled to a full refund or a 110% future cruise credit (FCC) for the cruise fare paid.

For example, this would apply if the local area is placed into lockdown or the country guests are travelling to or from is on a restricted list, or if they are subject to Government-mandated quarantine.

Further, if a guest or someone in their Travelling Party cancels because they test positive for COVID-19, is a close contact of a confirmed positive COVID-19 case, or Silversea deems them unfit for travel within 30 days before embarkation then they will be entitled to a refund for the cruise fare paid or a 100% FCC of equal value.

Guests can also be reassured by Silversea’s “Cruise with Confidence” program that allows guests to cancel their cruise up to 30 days prior to departure for all voyages until 31 May 2022 (excluding World Cruise), without penalties when selecting a Future Cruise Credit on booking made prior to 30 November 2021.

The detailed refund and cancellation policy can be found in full here. Silversea’s “Cruise with Confidence” program is detailed further here.

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