Virgin Australia aligns with United Airlines

New transPacific alliance to span USA, Mexico, Caribbean and South America

Virgin Australia Group and United Airlines have confirmed plans to forge a new partnership between Australia and the Americas.

The alliance comes after Virgin Australia scrapped a previous and long-standing transPacific deal with Delta Air Lines.

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The new venture, commencing April 2022, will add more benefits for both MileagePlus and Velocity Frequent Flyer members as well as access to more one-stop connections to cities across the United States, Australia, Mexico, the Caribbean, and South America. The agreement, which is subject to government approval.

UA said “Australia has always been a key part of United’s network as demonstrated by United being the only carrier to maintain passenger service between the US and Australia throughout the pandemic. In addition, United offers more flights to Australia than any other US carrier and now extends its presence by adding Virgin Australia Group’s comprehensive network.”

Virgin Australia CEO Jayne Hrdlicka said: “The United States is a key market for Virgin Australia, and we know Australians are excited to be able to travel overseas again, so we’ve created hundreds of new ways they can do that through United’s extensive services to and from Australia.

United CEO Scott Kirby, commented: “The United States and Australia share a special bond and I’m especially proud that United was the only airline to maintain a vital link between these two countries throughout the pandemic.

“Looking ahead, Virgin Australia is the perfect partner for United. Our partnership provides considerable commercial value for both airlines and a shared commitment to offer the best travel experience for our customers,” Kirby remarked.

United currently offers daily direct flights from San Francisco and Los Angeles to Sydney, while other services including flights from Houston and direct services to Melbourne are expected to resume later in 2022. Under this new partnership, United’s customers will now have access to Australian destinations including Brisbane, Perth and Adelaide.

In addition to the ability to redeem and earn points/miles, eligible premier MileagePlus and Velocity members will also receive the following benefits when flying on United and Virgin Australia worldwide:

  • Priority check-in
  • Priority boarding
  • Priority baggage delivery and additional baggage check allowance
  • Priority security clearance
  • Lounge access

Through the partnership Virgin Australia will also triple its reach into the US, with customers accessing United’s vast domestic and international network, connecting at United’s multiple Australian gateways.

Virgin Australia Lounge, Melbourne

The partnership is another significant customer enhancement for the relaunched Virgin Australia, that will also see the airline resume the sale of codeshare flights at virginaustralia.com, starting with United services in early 2022, followed by the airline’s other international partners. Virgin Australia first paused the sale of codeshare flights on its website at the height of the pandemic, and today’s announcement will open a new gateway for travel between Australia and the U.S. and beyond.

“We are grateful to have such a strong partner in United,” said Virgin Australia Group CEO Jayne Hrdlicka. “They have proudly been one of Australia’s most loyal and long-serving aviation partners and their market strength both to Australia and in the United States brings great value to our guests.

“We look forward to innovating together on behalf of our guests to ensure they have the very best travel experiences to over 90 destinations in the US,” Hrdlicka added.

Commenting on the imminent termination of Virgin Australia’s long-standing partnership with Delta Air Lines, which includes codesharing and a frequent flyer relationship, Hrdlicka said the relationship of more than a decade had been a “wonderful journey” with “many achievements made together”.

“We will work closely with Delta over the coming months to transition our Velocity partnership, and of course, all bookings will continue to be honoured when Delta customers fly on Virgin Australia,” she added.

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