Tauck has reprised the role in Australia of Helen Eves, expanding the scope of her title of National Account Manager to countrywide.
Eves is well known and highly regarded in the travel industry. Her entire career has been spent in the travel sector, working as a travel consultant and for companies including Budget Rent a Car, Eastwest Airlines and Qantas Holidays.
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More recently, Eves was a sales manager at Travel the World, and more recently she’s served as a Business Development Manager for Holland America and Seabourn.
In early 2020, prior to the COVID-19 pandemic bringing the travel industry to its knees, Eves joined the upmarket tour and cruise operator as Account Manager for NSW/ACT and WA. She held the role for 15 months before going into hibernation.
This month Eves returns to duty, again reporting to Tauck’s Country Head, David Clark, to assist the travel brand boost its presence across the country.
“With the opening of Australian borders and the restart of international tourism for Australians, the timing was ideal to bring back one of Australia’s leading account managers,”said Clark. “We’re so excited to have Helen again supporting our key trade partners and growing Tauck’s presence and awareness across the Australian market.”
“Our guests and travel advisor partners in Australia are in the very best of hands with David and Helen leading the charge for us there,” said Steve Spivak, Tauck’s Vice President for Global Sales and Partner Relations.
“David’s and Helen’s combined experience and expertise – on both the retail and supplier sides, and with some of the leading names in the travel industry – will be invaluable as we continue to take our service and support in the Australian market to the next level,” Spivak said.
Eves’ return builds on Tauck’s return to global operations last year. After pausing operations in the spring of 2020 due to COVID-19, the company operated its first US tour departures in January of 2021. Throughout the remainder of last year, Tauck steadily resumed its tours and cruises in most destinations around the world. The company successfully operated 96 different journeys in 36 countries on five different continents, including land programs across North America, South America, Europe and Africa, river cruises on the Rhine, Danube, Seine, Rhone, Douro and Nile, and small ship ocean cruises in Greece, Iceland, the Mediterranean, the Dalmatian Coast, the Galapagos Islands and Antarctica.
Clark had previously told LATTE Tauck resisted the move to pivot to a domestic program exclusively for locals during the pandemic for a number of reasons. Read more here.
Meanwhile, Tauck’s Australia and New Zealand program of trips for inbound travellers remain cancelled until 31 August 2022, with the company’s website stating: “Although Australia is starting to open up its borders, we are unable to operate our itineraries within the current travel restrictions.”
Guests booked on trips in Australia and New Zealand departing on or after 1 September 2022 will be notified before final payment is due to confirm the status of their tour.