Quark Expeditions introduces five-fold protection promise

"The most flexible and consumer-friendly" policy in the expedition industry

Quark Expeditions has introduced what it refers to as “the most flexible and consumer-friendly booking policy in the expedition industry”, The Quark Protection Promise.

The Quark Protection Promise comprises five commitments to guests. They are:

  • 15-Day Free Cancellation: Free cancellation if travellers change their mind within 15 days. No questions asked.
  • Flexible Cancellation Fees: Any cancellation fees incurred up to 60 days prior to the voyage can be applied to the guest’s new voyage when booked within 1 year of cancellation.
  • No Surcharges: Zero surcharges mean the price the client books is the price they pay.
  • Refund Guarantee: Quark Expeditions will refund a guest’s trip if Quark Expeditions cancels their voyage.
  • Covid Protection Guarantee: Travellers can easily rebook if they have to cancel their trip within 1 to 29 days of the voyage due to COVID-19 reasons.
Credit: David Merron (supplied)

Commenting on the new booking policy, Wendy Batchelor, Vice-President of Marketing for Quark Expeditions said: “The pandemic dramatically impacted the travel industry, ultimately challenging companies to enrich their booking terms with greater flexibility.

“Many travel operators, Quark Expeditions included, have provided guests with that much-needed flexibility over the past two years. Today, we’re especially proud to announce we’ve introduced further enhancements that are now permanently embedded in our new Quark Protection Promise. Those guest benefits are here for good!”

“At the heart of our new Quark Protection Promise,” said Batchelor, “is that we always—always—want guests to feel confident when booking with Quark Expeditions!” Batchelor added.

Lead image: Source: Quark Expeditions/Facebook

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