Over the last two weeks, FCTG Independent held the second instalment of its post-pandemic supplier training days, attended by around 70 agents across Sydney, Brisbane and Melbourne. FCTG Independent includes home-based agents across Travel Partners, Flight Centre Independent and Travel Associates at Home, as well as independent agency owners and managers who align with this rapidly growing pillar of Flight Centre Travel Group.
Agents received updates from a range of suppliers, including APT, Back Roads Touring, Delta, G Adventures, Globus Family of Brands, Intrepid, On The Go Tours, Royal Caribbean and Topdeck.
They also received further updates from the FCTG Independent support team, reminding them of some of the unique benefits of working through FCTG Independent, including systems and marketing support tips.
At the end of each day, the agents spent the afternoon networking over drinks with suppliers, providing them with the opportunity to catch up and strengthen industry connections.
Paul Murrell, Product Leader, FCTG Independent Australia said it was great to see how engaged the independent agents were with each supplier.
“These training days provide a fantastic opportunity for our agents to hear updates from some of our key suppliers and network with other FCTG Independent agents. They are also a strong community-building opportunity in a space where it is very easy to feel siloed running your own business. We are continuing to ramp up our education and networking opportunities nationally and we’re all looking forward to the next round of training days in a few months,” Murrell said.
Sean Martin, Managing Director APAC, G Adventures said: “We love working with FCTG Independent as a preferred partner. They are clearly growing at a rapid pace and have the infrastructure in place to support partners, so we both benefit.
“Days like this are crucial for us to ensure that agents are all over our product. It is clear to see FCTG Independent are investing heavily in their independent arm and getting it right. Our product seems to resonate with experienced agents who know their customers so well and the value of an immersive travel experience,” he added.
Lead image: FCTG Independent’s Supplier Day in Melbourne.