Azamara is advising guests of a website relaunch, aimed at making the platform a “one-stop shop for booking cruises, shore excursions, pre/post land programs, and onboard packages.”
As LATTE flagged last month, the move follows a recent “black-out period” of several days as Azamara transitioned its back-end from the Espresso reservation system (it has operated under Royal Caribbean Group) to the custom-built Versonix Seaware platform it will utilise as an independent cruise line.
The website transition will involve a similar offline period this week, scheduled from 16 to 21 March 2023.
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“While we transition to our new website, we are pausing modifications to reservations until these bookings are transferred into the new system to ensure the smoothest transition,” the independent cruise line said. During this time, sailing history will not be available, and guests will not be able to update their clients’ reservations online.
Clients needing to make new reservations during the window are being advised to contact Azamara’s Contact Centre by phone in Australia +61 (1800) 960810 and New Zealand +64 (80) 043305, between the hours of 9 am – 5:30 pm Queensland-time (Monday-Friday).
“We are confident that this update will provide a more seamless and enjoyable planning experience for you in the future. On our revamped website, you can use our new reservation tool to make and modify bookings online.”
Azamara says clients will be able to access the new Azamara.com website from 21 March 2023 to view future reservations, sailing from 1 April 2023 and beyond. Loyalty number and status will remain unchanged. For sailings departing before 1 April 2023, clients will need to contact Azamara’s call centre to modify their booking.
“This is an exciting time for us as we move closer to becoming an independent company. Thank you for your continuous support and we are excited to share this journey with you,” Azamara said.