MSC Cruises has appointed Arnaud Michelin as Contact Centre and Operations Manager – Australia & New Zealand. Commencing in the role this week, Michelin will play a pivotal role in enhancing MSC Cruises’ customer-centric approach, optimising service models, and refining business processes to support our agent partnerships.
The role will see Michelin lead and oversee MSC Cruises AU/NZ’s Contact Centre, Operations, and Groups functions, bringing his extensive industry knowledge and experience to further strengthen the cruise line’s presence in Australia and New Zealand. With a proven track record in leadership, sales, and contact centre management roles.
Prior to joining MSC Cruises, Michelin held prominent roles with renowned organisations in the travel and hospitality sector. His career has spanned key leadership positions at Finnair, Norwegian Cruise Line (NCL), and Air France KLM, showcasing his versatile capabilities in different facets of the industry.
Most recently, he served as the General Manager for Australia, New Zealand & South West Pacific at Airline Rep Services. His extensive tenure also includes his role as a Regional Manager for Finnair and significant contributions as a Team Leader for Outbound Sales at the NCL Group, as well as Supervisor/Business Support Manager for Air France in the APAC market.
“We are delighted to welcome Arnaud Michelin to the MSC Cruises family,” said Lisa Teiotu, Managing Director at MSC Cruises.
“Arnaud’s remarkable background and comprehensive understanding of the travel industry make him a valuable asset to our team,”Teiotu said.
“As we continue to expand our presence in the Australia and New Zealand markets, his expertise will undoubtedly play a vital role in driving our customer-centric initiatives and achieving our business objectives.”
MSC Cruises said Michelin’s “commitment to excellence and his proven ability to lead high-performing teams align seamlessly with our company’s vision, and we are confident in his ability to further elevate our operations in the Australia and New Zealand regions.”