Aurora Expeditions expands APAC sales, service team

A trio of former Viking executives join Australian expedition specialist

Aurora Expeditions has detailed new roles and appointments within its Sales and Customer Service team based in Sydney.

Yasemin Coskun has joined the company as Global Groups and Charters Manager, a newly created role that highlights Aurora’s focus on growing this segment. Coskun will be responsible for managing Aurora’s global groups and charters division, ensuring a seamless process for partners from enquiry through to execution. She brings a wealth of travel industry experience, including in sales, groups and reservations roles from brands including Viking, PONANT and Trafalgar.

In addition, Bruna Gaggio has joined as Sales Executive, and will be responsible for handling incoming calls from trade partners and direct customers, including converting bookings, managing customer enquiries and issue resolution. Gaggio brings more than nine years’ experience in the cruise industry, having previously held sales and customer service roles with brands including Viking, ecruising and Cruiseco.

Douglas Mawson, Sun Deck and Pool, due for arrival in December 2025

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To further streamline Aurora’s sales operational processes, Chris Remnant has joined Aurora in the newly created role of Sales and Customer Service Manager – APAC. Remnant will manage the contact centre and oversee the company’s APAC based Sales and Customer Service Consultants, as well as Fulfilment and Documentation teams. He brings extensive sales, cruise and travel industry experience with brands including Viking, Globus and Student Flights on the retail front.

“We are thrilled to welcome Yasemin, Bruna and Chris to the team,” commented Elena Prenner, Aurora’s Global Head of Sales and Customer Experience.

“As we continue to scale our operations globally, with two purpose-built ships and a third launching in December 2025, it is essential that we have the best teams to support our goals for growth and provide exceptional service to our trade partners and direct customers.”

“I’m confident our new team members, with their wealth of experience and knowledge, will be invaluable assets to the Aurora family,” Prenner added.

Lead image, from left are Aurora Expeditions’ Yasemin Coskun, Elena Prenner, Chris Remnant and Bruna Gaggio.

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