The Dorchester trims room count, enhances Butler program

More spacious rooms and an enhanced experienced for VIP guests

The Dorchester has unveiled additional rooms and suites together with a new butler program, further enhancing the guest experience and marking another milestone in the acclaimed London hotel’s renovation.

With its commitment to reinventing traditions for a new era, The Dorchester’s interiors, re-envisioned by renowned interior design firm Pierre-Yves Rochon, seamlessly blend the 1930s glamour that runs so deep in its DNA with contemporary edge. The design draws inspiration from the hotel’s prized position in Mayfair with Hyde Park on its doorstep, and the hotel’s charming eccentricities are playfully reflected through a fresh elixir of colours to enhance the heritage of the property.

Executive Park View room, The Dorcheter

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Designed to convey the sense of a luxurious private residence, The Dorchester’s 241 elegant rooms and suites represents a decrease from the original 250 keys, which was to account for more spacious accommodation. Guests can now choose from 19 elegant room types ranging from Superior, Deluxe and Executive Park View Rooms to Executive Junior Suites, signature Dorchester Suites, Hyde Park Suites and more.

Following Sean Davoren’s appointment as Director of Butlers in 2023, he has used his extensive experience in

the hospitality industry to create a bespoke butler program, enhancing and modernising the guest experience across the hotel. A dedicated team of butlers, available to those in a Hyde Park Suite category and above, ensure that all requests are taken care of, creating a home away from home. The experience starts with an airport curb side or airside check-in for privacy, a dedicated number to call, text or WhatsApp between the hours of 7am – 11pm as well as a personalised itinerary coordinated directly and discretely with the guest.

Guests can also expect their luggage to be packed and unpacked, clothes steamed and colour coordinated in their wardrobes, demonstrating the attention to detail that is synonymous with The Dorchester. Each member of the butler team undergo a comprehensive training

Butler service at The Dorchester

programme for a minimum of three months before an additional month of shadowing and review by Davoren. It is only after they have completed this that they are tasked with managing a suite on their own.

On the new butler program, Davoren says: “it is all about building confidence and allowing their personality to shine through without compromising on the level of service we provide.

“We are the first people to greet the guest and the last ones in their rooms checking everything is as it should be before they arrive, we are instrumental in ensuring the guest has a flawless stay.”

In addition, the guest experience department make sure each stay at The Dorchester is bespoke, personalised and tailored to the individual.

Belgravia Suite, The Dorcheter

Most recently, the introduction of the Welnamis relaxation beds in the spa offers guests a binaural vibro-acoustic treatment designed to help relax and achieve a deep meditative state, ideal after travel. Similar to meditation, the Welnamis experience encourages anti-inflammatory responses, helps to reduce stress-related symptoms, and regulate sleep patterns – all of which are essential in aiding with mental wellbeing. Further to this, the Concierge team provide, plan and execute full itineraries and facilitate complex requests with ease as a result of their many years of combined experience, recognised with a prestigious set of ‘golden keys’ from The Society of The Golden Keys of Great Britain.

The new guest experience will incorporate creative elements for young travellers and families, personalised experiences to celebrate milestones, bespoke housekeeping amenities and thoughtful departing gifts. The purpose of the enhanced experiences is to continue to showcase The Dorchester as the industry lead for guest experience and service, a quality echoed across all hotels within Dorchester Collection.

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