2024 World’s Best Airlines revealed by Skytrax

Qatar Airways returns to the #1 position at annual awards

The 2024 World Airline Awards were revealed on Monday night in London, attended by more than 325 guests from airlines across the world, with a large number of airline CEO’s, Presidents, and Senior Management present to accept their awards.

Widely regarded as ‘the Oscars of the aviation industry’, the World Airline Awards began in 1999, and remain independent and impartial with all of the customer survey costs and awards event paid by the organisers, Skytrax.

Qatar Airways collected the biggest gong of the evening, voted the World’s Best Airline, the eighth time that the airline has scooped the Airline of the Year title in the 25-year history of the awards. In addition to being named the World’s Best Airline 2024, Qatar Airways also scooped the top awards for the World’s Best Business Class, the World’s Best Business Class Lounge and the Best Airline in the Middle East.

Qatar Airways celebrates the big one - 2024 Best Airline in the World

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The 2023 Airline of the Year winner, Singapore Airlines, was ranked No. 2 in the world for 2024, with Emirates in third place, ANA All Nippon Airways fourth, and Cathay Pacific in fifth position, out of more than 350 airlines included in the survey results.

Singapore Airlines took top honours with the award for the World’s Best Cabin Staff and their First Class Suites continuing to dominate by winning the award as the World’s Best First Class. In one of the most competitive global regions for airline service standards, Singapore Airlines also scooped the accolade for the Best Airline in Asia.

ANA All Nippon Airways achieves the No 4 global ranking, repeating earlier success by winning the award for the World’s Best Airport Services. ANA also won the award for the Best Airline Staff Service in Asia.

Saudi Arabian Airlines wins the 2024 award as the World’s Most Improved Airline, ahead of STARLUX Airlines in 2nd place and PLAY in 3rd position. This award reflects an airline’s Quality improvement across the entire Awards programme, evaluating each airline’s change in the global rating, and their performance in different award categories.

Plaza Premium took out title or 2024 World’s Best Independent Airport Lounge operator Image credit: Skytrax/Facebook

AirAsia was the repeat winner of the World’s Best Low-Cost Airline award, a title it has won each year since 2010. Scoot received a top award as the World’s Best Long Haul Low-Cost Airline.

The award for the World’s Most Family Friendly Airline was won by British Airways. This award covers many aspects of the experience, including family seating policies, family check-in facilities, priority boarding, children’s meals, children’s amenities, toys, activity packs, child specific onboard entertainment, child luggage and policies for carrycot/pushchairs, and the standards of service assistance from ground staff and cabin crew during the family travel experience.

Plaza Premium received the award as the World’s Best Independent Airport Lounge operator, with its Plaza Premium Lounge at Rome’s Fiumicino Airport ranking top in 2024.

Cathay Pacific received the award for the World’s Best Economy Class, with Japan Airlines winning the award for the World’s Best Premium Economy Class.

The Best Regional Airline Awards are for full service airlines that primarily operate domestic and/or International flights up to approximately 6 hours. Topping the global ratings as the World’s Best Regional Airline is the repeat winner Bangkok Airways, and for the eighth consecutive year has proven to be a true customer favourite.

In the India/South Asia region, Vistara reigns supreme and was again named winner of the Best Airline in India/South Asia award, in addition to Best Airline Staff Service for the region.

Fiji Airways crew | Image credit: Skytrax/Facebook

Fiji Airways secured the Best Airline in Australia/Pacific for the second time, and also won the award as the Best Airline Staff Service in Australia/Pacific.

In North America, Delta Air Lines received the awards as the Best Airline in North America, also collecting the top award for the Best Airline Staff Service for the region.

Ethiopian Airlines has won the Best Airline in Africa award for the sixth consecutive year, Turkish Airlines was the Best Airline in Europe, Hainan Airlines was named the Best Airline in China and airBaltic won the award as the Best Airline in Eastern Europe.

Turkish Airlines was also recognised for its very high catering standards with the Best Business Class Catering award.

Air France was a multiple winner in 2024, with three awards for the World’s Best First Class Catering, the Best First Class Lounge Dining (CDG) and the Best Airline in Western Europe.

Star Alliance collected the award as the World’s Best Airline Alliance and also won the Best Airline Alliance Lounge award for its new Paris CDG Airport lounge.

The World’s Top 20 Airlines in 2024

  1. Qatar Airways
  2. Singapore Airlines
  3. Emirates
  4. ANA All Nippon Airways
  5. Cathay Pacific Airways
  6. Japan Airlines
  7. Turkish Airlines
  8. EVA Air
  9. Air France
  10. Swiss International Air Lines
  11. Korean Air
  12. Hainan Airlines
  13. British Airways
  14. Fiji Airways
  15. Iberia
  16. Vistara
  17. Virgin Atlantic
  18. Lufthansa
  19. Etihad Airways
  20. Saudi Arabian Airlines

Qantas was ranked 24th, falling from 17th in 2023
Virgin Australia was ranked 54th, slipping from 46th in 2023

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