Azamara Cruises expands Australian call centre

Boutique small ship operator boosts support for travel partners, global operations

Azamara Cruises has confirmed significant growth and expansion of its Australian contact centre. The contact centre has demonstrated recent impressive growth, doubling its work force. The expansion not only strengthens Azamara Cruises’ commitment to providing exceptional trade and customer service but also supports the boutique cruise line’s global operations through newly created roles.

The rapid growth of the local contact centre underscores Azamara’s dedication to enhancing the trade partner experience for its Australian clientele while also supporting the broader global team. The new positions within the contact centre include specialised back-office functions that streamline operations and provide comprehensive support across all regions.

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“We are thrilled to witness the growth of our Australian contact centre,” Daragh Robbins, Head of the Australian Contact Centre told LATTE.

“The expansion allows us to better serve our travel partners, their customers and support our global team,” Robbins said.

“Our new team members bring a wealth of industry knowledge and experience, having previously worked as travel agents and within the cruise industry. Their expertise is invaluable as we continue to deliver the high standards of service that Azamara Cruises is known for.”

Azamara sister ships in Koper, Slovenia

The growth significantly bolsters support for Azamara’s travel partners. The newly created back-office roles are designed to provide dedicated assistance to travel agents, ensuring they have the resources and information needed to effectively promote and sell Azamara cruises. This support includes personalised training, prompt responses to inquiries, and access to exclusive marketing materials, further empowering travel partners to deliver exceptional service to their clients.

With the addition of new roles and experienced professionals, Azmara says it is set to enhance the operational efficiency of the contact centre. The team’s expansion will lead to improved response times, personalised customer interactions, and an overall elevated experience for Azamara’s guests. Furthermore, the newly created back-office functions will support the seamless integration of global operations, ensuring consistency and quality in customer service worldwide.

The strategic growth of the Australian contact centre is part of Azamara’s broader vision to continuously innovate and improve its service offerings. As the demand for luxury cruise

Aboard Azamara Quest, Daragh Robbins, Virginia Chigwidden and Captain Johannes Tysse.

experiences rises, Azamara remains committed to investing in its people and infrastructure to meet and exceed partner expectations.

“We are thrilled with the level of service and experience within our team. Increasing our local contact centre allows us to better support the trade,” said Victoria Chigwidden, Director of Sales, Azamara Australia.

“The entire Australian team has played a crucial part in achieving record sales in 2024, and 2025 is showing great signs of continued success. It is a firm value across the entire Australian team that we continue to develop the reputation of being easy to do business with.”

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