British Airways has introduced a new bag drop service at its London flagship Terminal 5 at Heathrow Airport enabling passengers to travel bag-free and straight through security.
The airlines has partnered with AirPortr to establish a convenient fast bag drop areas for passengers heading to the departures concourse. The first drop-off point planned at the Heathrow Express train platforms, customers will be able to quickly and securely drop-off their luggage at peak times. AirPortr’s team seal, secure, and check in bags for customers’ flights, before being collected from the reclaim at their destination.
Customers can also choose to book luggage collections from their home address, at a cost. This service allows travellers to check in their bags from the comfort of their own doorstep, with a vetted delivery driver. AirPortr ensures that once collected, bags are sealed and monitored throughout the delivery process.
Passengers can track their luggage online from the moment it leaves their doorstep, or at the T5 key access areas, right up to the bag being loaded onto the aircraft. Customers using the services also receive digital bag tag receipts.
Tom Stevens, British Airways’ Director of Customer Experience said: “We believe this contactless initiative with AirPortr allows our customers to avoid baggage check-in queues and move through the airport without the hassle of carrying luggage, as well as offering the reassurance that we are doing everything we can to ensure the safe delivery of their bags from doorstep to destination.”
Randel Darby, CEO and Founder of AirPortr Technologies said: “Seamless, contact-free journeys through the airport are in everyone’s best interests and removing bags from the equation makes this possible for many more people. As the specialist in this space, we’re excited to be working with British Airways once again to lead development of innovative new baggage solutions, for the benefit of customers travelling in a post-pandemic world.”
As well as the AirPortr’s luggage service, British Airways also offers a special twilight baggage drop service the night before travel from Heathrow Terminal 5, when customers are able to deliver their bags to the airport terminal between 4 and 9pm the day before they travel.
The airline is continuing to explore how it integrates other technologies to further streamline the customer experience, including trialling digital travel apps to ensure customers meet the entry requirements for their destination before arriving at the airport. Customers can currently use VeriFLY on all flights to the US, Canada and France as well as on all inbound flights. The airline has also recently announced its involvement in IATA’s Travel Pass. The digital travel solution will begin on British Airways’ flights from Heathrow to Geneva and Zurich.
Elsewhere the airline is trialling new intelligent queuing technology from Qmatic, that enables customers to virtually queue at check-in by pre-booking their slot time in advance of arriving at the airport.