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Airlines

SWISS offers print-at-home baggage tags

Go back to the e-newsletter > On 1 September 2015, SWISS International Airlines offer a new print-at-home baggage tag option for its Zurich departures, enabling travellers to obtain all the flight documents they need at home, which will minimise wait times at the airport. All existing baggage allowances remain unchanged. This new facility…
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British Airways first class: Then and now

Go back to the e-newsletter > With the impending commencement of the British Airways Boeing 787-9 Dreamliner service in October, the first with a first-class cabin, The Telegraph  reflects on the evolution of the airline's luxury cabins: When it commences service in October, British Airways' new Boeing 787-9 Dreamliner will be the…
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Delta’s handheld customer service strategy

Go back to the e-newsletter > Delta flight attendants will be empowered with an innovative new tool on their handheld 'phablet' devices starting on 25 August in an effort to personalise the travel experience for the airline’s 170 million global customers. The Guest Service Tool is the newest enhancement in a line of technology innovations,…
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