Mary Gostelow finds attention to service works wonders in Prague
The key to consistent, highly-rated service is a dream team, says Mario Egger, GM of Augustine, Prague. The 101-key hotel has, consistently for the last four months, topped customer service ratings for Marriott’s Luxury Collection brand, Europe-wide. Egger has 65 on his full-time staff, of whom 15 are supervisors or managers level.
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