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Mary Gostelow
Stay at Ararat Park Hyatt Moscow for its thoughtfulness. My first visit there was mid-winter. I was thoughtlessly wearing shiny-soled black boots and was about to slide, over ice, to Red Square. Immediately, a young managerial trainee rushed to help and escorted me to my destination – that ‘good samaritan’ was Mattheos (Aki) Georgiou, on his first…
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Mary Gostelow finds a myriad of reasons to choose the…
Thomas Kochs, GM of the Corinthia Hotel London, realised the customer-essential ingredient of story-telling far ahead of most luxury hoteliers. From the moment…
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Mary Gostelow soars up at Johannesburg’s Four Seasons
There is nothing that unites the world more than sport, and Rugby is one of the catalysts. A conversation with Sebastien Carré, GM of Four Seasons Hotel The…
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Mary Gostelow raves about The Peninsula Hong Kong
You glide rather than walk when arriving here, at this Kowloon icon, The Peninsula Hong Kong. The Rolls-Royce, in that dark Peninsula Green that aficionados know so well, purrs up to the front door. The reception party is never overbearing – say three people, immaculately attired in black and white and not a single hair out of place – welcomes you,…
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Mary Gostelow goes for history in Jakarta
There are many pundits who say new luxury is city-free and rural-dependent, it is vital to remember and support nations that are doing what they can to support…
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Mary Gostelow looks at London’s Luxury to come
London has a plethora of traditional luxury hotels that is, frankly, without parallel. Within three years, too, it will have four examples of 21st century…
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Mary Gostelow says iconic hotels must keep up to tomorrow
It is always eye-opening to be reminded of an iconic hotel, a name that is instantly recognised worldwide, that keeps itself up to today, and ready for tomorrow (no, I am not going to mention a list of those that still think 20th century, sadly). Think of Raffles Singapore.
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Mary Gostelow says superb care for employees benefits…
With exceptions that can be counted on two hands, globally, every hotel and resort has suffered dramatically for what is now a whole year. To my knowledge, only…
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Mary Gostelow says you are spoilt for choice, every minute,…
Christian Tavelli, recently-arrived GM of the doyen of Kuala Lumpur KLCC’s luxury hotels, Mandarin Oriental, Kuala Lumpur, is a true globalist. Born in Buenos…
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Hospitality accolade for Mary Gostelow, Girlahead
LATTE columnist Mary Gostelow has been recognised by the Hospitality Sales & Marketing Association International (HSMAI). Gostelow was one of two global hospitality icons bestowed with the HSMAI Lifetime Achievement Award in marketing and public relations.
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