Mary Gostelow

Stay at Ararat Park Hyatt Moscow for its thoughtfulness. My first visit there was mid-winter. I was thoughtlessly wearing shiny-soled black boots and was about to slide, over ice, to Red Square. Immediately, a young managerial trainee rushed to help and escorted me to my destination – that ‘good samaritan’ was Mattheos (Aki) Georgiou, on his first…

Thomas Kochs, GM of the Corinthia Hotel London, realised the customer-essential ingredient of story-telling far ahead of most luxury hoteliers. From the moment…

There is nothing that unites the world more than sport, and Rugby is one of the catalysts. A conversation with Sebastien Carré, GM of Four Seasons Hotel The…

You glide rather than walk when arriving here, at this Kowloon icon, The Peninsula Hong Kong. The Rolls-Royce, in that dark Peninsula Green that aficionados know so well, purrs up to the front door. The reception party is never overbearing – say three people, immaculately attired in black and white and not a single hair out of place – welcomes you,…

There are many pundits who say new luxury is city-free and rural-dependent, it is vital to remember and support nations that are doing what they can to support…

London has a plethora of traditional luxury hotels that is, frankly, without parallel. Within three years, too, it will have four examples of 21st century…

It is always eye-opening to be reminded of an iconic hotel, a name that is instantly recognised worldwide, that keeps itself up to today, and ready for tomorrow (no, I am not going to mention a list of those that still think 20th century, sadly). Think of Raffles Singapore.

With exceptions that can be counted on two hands, globally, every hotel and resort has suffered dramatically for what is now a whole year. To my knowledge, only…

Christian Tavelli, recently-arrived GM of the doyen of Kuala Lumpur KLCC’s luxury hotels, Mandarin Oriental, Kuala Lumpur, is a true globalist. Born in Buenos…

LATTE columnist Mary Gostelow has been recognised by the Hospitality Sales & Marketing Association International (HSMAI). Gostelow was one of two global hospitality icons bestowed with the HSMAI Lifetime Achievement Award in marketing and public relations.