Four Seasons Hotel New Orleans announced the reinstatement of concierge Travis Gilbert into Les Clefs d’Or USA. Recognized by the hallmark “golden keys” worn on each member’s lapels, Les Clefs d’Or represents “the highest standard of service, discretion, and a dedication to elevating the guest experience.”Four Seasons Hotel New Orleans now holds the distinction of having the most Les Clefs d’Or concierges in the city. Gilbert joins Melissa Comardelle, Danny Alford, and Randy Boudreaux, bringing the hotel’s total membership to four.“I am incredibly proud of our concierge team for achieving this milestone,” said Esther Oh Kostecky, General Manager of Four Seasons Hotel New Orleans. “To have four Les Clefs d’Or members on staff is a remarkable distinction that speaks to their talent, heart and dedication to our guests.”
Gilbert has 15 years of experience as a concierge at some of New Orleans’ most distinguished hotels. In addition, he is an active member of the New Orleans Concierge Association, having served board terms as president, vice president and recording secretary. Following a brief period outside the industry, he has been reinstated into Les Clefs d’Or USA, which, according to Four Seasons, “reflects his deep knowledge of the ‘Crescent City’ as well as his enduring dedication to guest service.”Les Clefs d’Or (translated to “The Golden Keys”) is a global network of concierges whose members undergo a rigorous application and vetting process.
